[00:03] Caller: Hi, I would like to check on my account balance.
[00:09] Agent: Sure! Could I get your account number?
[00:14] Caller: Yes, it is 8842-XXXX.
[00:21] Agent: Thank you. I can see your last payment was on the 3rd.
[00:28] Caller: Yes, that is right. And the next due date?
[00:33] Agent: Your next payment is due on the 15th.
[00:41] Caller: Perfect. One more thing — can I change my plan?
[00:47] Agent: Of course, happy to help with that.
[00:52] Caller: What are the options available?
[00:58] Agent: Let me walk you through the available plans.